Store Policies

Returns Policy and One Year Warranty*

We will replace any defective product that fails during the course of normal use. This policy extends for five years* of the life of the furniture product in which our Faull & Son product is installed. We will ship you a new product at no charge when we receive the returned item that you are not satisfied with. If you are not completely satisfied with the product, send it back to us and we will reimburse the cost of the item. We guarantee 100% customer satisfaction.

We charge a 20% restocking fee plus shipping for exchanges of incorrectly ordered products.

*Our memory return swivels are not covered by a warranty.

Security

Shopping at FaullandSon.com is safe and secure. This website is protected with GeoTrust SSL (secure socket layer) encryption, the highest standard in Internet security. Whenever you enter personal information and payment information, you can be assured that this information is securely transacted and safeguarded on secure servers.

When completing the final steps of your order, simply verify that the small yellow "lock" icon appears in the lower right corner of your browser. This confirms that the page is secure. You will also notice that these checkout pages will have an "https://" instead of "http://" in the website address bar.

Shipping Policy

Faull & Son offers a number of shipping options, including Ground Shipping, our most basic option, to any address in the continental United States and Canada. We also offer 2Day and Standard Overnight shipping. Presently, we use FedEx for most of our shipping, and USPS at times.

For orders from outside of the continental U.S. and Canada, please call to arrange for shipping. We apologize for this inconvenience, but consider these our special processing orders, and we want to be sure we do it right.

For orders greater than 150 lbs, you should call us (800) 922-6416 to discuss your order. We offer quantity discounts for larger orders, plus we can choose from one of our freight shippers to lower shipping costs.

We make every effort to process most orders within 1-2 business days. The shipping prices found on checkout before you enter your zip code are for reference only, providing average Shipping charges for domestic orders. The actual shipping price will appear once you have entered your zip code.

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