Return Policy and One Year Warranty
We will replace any defective product that fails during the course of normal use. This policy extends for one year of the life of the furniture product in which our Faull & Son product is installed. We will ship you a new product at no charge when we receive the returned item that you are not satisfied with. If you are not completely satisfied with the product, send it back to us and we will reimburse the cost of the item. We guarantee 100% customer satisfaction.
We charge a 20% restocking fee plus shipping for exchanges of incorrectly ordered products.
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When completing the final steps of your order, simply verify that the small yellow "lock" icon appears in the lower right corner of your browser. This confirms that the page is secure. You will also notice that these checkout pages will have an "https://" instead of "http://" in the website address bar.